Resident resources
Residents of RL Property Management pay rent and submit maintenance requests through the resident portal. Rent is due on the 1st and late fees are assessed after the 5th. Median time to close a repair is 6 days.
The numbers that matter to a resident
- Rent is due on the 1st, late fees after the 5th
- 96% of rent is collected by the 5th across the portfolio
- Median 6 days to close a maintenance request
- Resident satisfaction 4.3 out of 5
- 72% of residents renew their lease
- Emergency maintenance coverage 24 hours a day at (614) 725-3059
What do you need to do?
Six things cover almost every reason a resident contacts us. Pick the one you came for.
- Pay rent Due on the 1st, late fees after the 5th. Where to pay and what happens if you are short.
- Submit a maintenance request What counts as an emergency, what does not, and how a request moves. Median 6 days to close.
- Apply for a home The application start to finish, and what to have ready before you pay a fee.
- Application criteria The written standard every applicant is screened against, published so you can check yourself first.
- Moving in Utilities, keys, renters insurance and the condition report that protects your deposit.
- Moving out Notice, cleaning, the final walkthrough and how your deposit comes back.
What is the resident portal for?
Four things: paying rent, filing maintenance requests, reading your lease and notices, and seeing your ledger. Using it rather than text or email matters, because everything filed there is timestamped and attached to your tenancy, which is what protects you in a disagreement later.
What is in it
- Your signed lease and any addenda
- Your full payment ledger, charge by charge
- Every maintenance request and its status
- Notices we have sent you
If you cannot get in
Email info@rlpmg.com from the address on your lease, or call (614) 725-3059 during business hours. Do not miss a rent payment over a login problem. Tell us before the 5th.
What can a resident expect from us?
A written answer to anything you send, repairs that get scheduled rather than acknowledged, and rules applied the same way to every resident. Resident satisfaction across the portfolio is 4.3 out of 5, and 72% of residents renew when their lease ends.
Portfolio figures as of September 2026, across the 700+ homes we manage.
What does the pet fee actually pay for?
Coverage of up to $4,000 in pet damage above the security deposit. If an approved pet causes damage beyond normal wear and tear and the repair costs more than the deposit, that coverage absorbs the difference rather than the bill landing on you or on the owner. It is funded by the monthly pet administration fee, and it is why pets are allowed in as many of our homes as they are.
Service animals and assistance animals are not pets. No pet fee applies to them, and this coverage does not apply to them either.
Common resident questions
How do I pay my rent?
Rent is paid online through the resident portal. It is due on the 1st. In practice many residents pay between the 1st and the 5th, and late fees are assessed after the 5th. Across the portfolio, 96% of rent is collected by the 5th.
How do I submit a maintenance request?
Non-emergency maintenance requests go through the resident portal, in writing, with photos where it helps. Median time to close a repair across the portfolio is 6 days. For a true emergency, call (614) 725-3059 rather than filing a portal request.
Who do I call after hours?
Call (614) 725-3059. Emergency maintenance coverage runs 24 hours a day. If there is fire, a gas smell, or an immediate risk to someone's safety, call 911 first and then call us.
How do I get a copy of my lease?
Your signed lease and every notice we have sent you live in your resident portal account. If you cannot get into the portal, email info@rlpmg.com from the address on your lease and we will get you back in.
Can I add a roommate or a pet after I move in?
Both require written approval before the person or the animal moves in, and an adult roommate has to apply and be screened against the same criteria as the original applicants..
What happens when my lease is ending?
We reach out ahead of the end date with renewal terms. 72% of residents renew. If a lease is allowed to lapse into month-to-month rather than renewed, rent increases by 20%, so a renewal is almost always the cheaper option.
How do I verify my tenancy for a lender or a new landlord?
Send the request to info@rlpmg.com with the property address and the name on the lease, and tell us where the completed verification should go..
Last verified September 2026. Reviewed by Peter Lohmann, Principal Broker and CEO.
Something broken? Tell us in writing.
A request filed in the portal is timestamped, tracked and assigned. A text message is none of those things. For a true emergency, call us instead.